The Details rk99 Collects From You
When you open an rk99 account we ask for your full name, date of birth, mobile number and the district you live in. We also keep the device you sign in from, your IP address and the pages you open, so a stolen password is easier to catch. If you talk to support, the chat transcript is saved with your account. rk99 never asks for your bKash PIN, your bank password or a card security code.
| No | What rk99 holds | Why it is kept |
|---|---|---|
| 1 | Name, date of birth, mobile number, district | To confirm you are 18 or older and let you sign in |
| 2 | Deposit and withdrawal history | To match a payment and settle a dispute |
| 3 | Bet, round and bonus records | To count the 16x wagering requirement correctly |
| 4 | Device, IP address and app version | To spot an unusual login or a shared account |
| 5 | Live chat transcripts | To keep answers consistent when you come back |
How rk99 Uses Your Details
Your details are used to run the account you opened. rk99 checks your age before the first bet, shows your balance, settles each round and pays a bonus you have claimed. The 140% first deposit bonus up to ৳17,000 is tracked against your account, so the 16x wagering figure is counted from real bets rather than guesses.
The same records help us keep the site honest for everyone who plays at rk99:
- One person, one account. We compare names, numbers and devices to stop duplicate accounts claiming a welcome bonus twice.
- Fraud and chargeback checks. A payment that does not match the account holder is flagged before a withdrawal is released.
- Answering a complaint with facts. When you say a round was settled wrongly, the log shows what happened and when.
- Legal duties. Bangladeshi rules on money flow and betting require rk99 to keep certain records and hand them over on a lawful request.
Payment Records: bKash, Nagad, Rocket and Bank
When you deposit, rk99 stores the method, the mobile or account number you used, the amount and the confirmation code that comes back from the provider. Nothing more is kept. A deposit usually clears in 3 minutes, and an approved withdrawal takes about 29 minutes to reach you. The smallest deposit is ৳250 and the smallest withdrawal is ৳700. Your daily withdrawal ceiling starts at ৳180,000 and rises as your VIP level does.
We do not see your wallet balance, your PIN or the other payments you make with the same bKash or Nagad account. Those stay between you and the provider.
Who Else Sees Your Information
rk99 does not sell your data and does not rent it to advertisers. Your details reach another company only when a task needs them, and each partner works under a contract that limits what it may do with them.
- Payment partners. bKash, Nagad, Rocket and your bank see the amount and the reference needed to move money.
- Game studios. Providers such as Evolution, PG Soft or Red Tiger receive a session reference and the round result, not your name or address.
- Identity check partners. When you send an NID, passport or driving licence before a withdrawal, the file is compared by a verification service.
- Regulators and police. Only when a lawful written request arrives, and only the records that request names.
Cookies on the rk99 Site
Cookies keep you signed in, remember the language you picked and show us which pages load slowly on a phone. Most of them are needed for the rk99 site to work at all. If you clear cookies in your browser you will be signed out, and a bonus window you have opened may not be credited. The rk99 app stores a similar token for the same reasons, and it is removed when you log out or uninstall the app.
How We Guard Your Account
Traffic between your phone and rk99 is encrypted. Inside the company, only staff who need a record to do their job can open it, and every lookup leaves a trace. Our help desk runs 24/7 through live chat and will never ask for your password, your bKash PIN or a one-time code. If someone claiming to be from rk99 asks for any of those, close the chat and report it from the app or the site.
Your Rights Under This Policy
You stay in control of what rk99 holds about you. You can ask for a copy of your records, ask us to fix a wrong number or a misspelt name, or ask us to close the account. Each request is handled through live chat, and the outcome is confirmed on the same thread.
- Request a copy. We send a summary of your profile, payment and gameplay records.
- Correct a detail. A wrong mobile number or address is updated after a short check.
- Close the account. Your profile stops working, and records the law requires rk99 to keep are held with restricted access.
- Stop marketing messages. You can opt out of bonus messages and still keep playing at rk99.
Identity Checks Before Your First Withdrawal
Before your first withdrawal, rk99 must match the name on the account with a real document. Upload a photo of your National ID card, passport or driving licence through the secure page inside your account. Review takes up to 6 hours, and the first withdrawal carries its own 6-hour check. Once both are done, later withdrawals move on the normal 29-minute path. The copy is stored encrypted and is never posted, printed or shared with a game studio.
Under-18s Cannot Hold an rk99 Account
rk99 accounts are for people aged 18 and over. If a check shows that an account belongs to someone younger, we close it, return the remaining balance to the payment method that funded it and block those details from opening a new one. A parent who thinks a child has signed up can reach the help desk and ask for a review of that account.
Changes to This Policy
When the way rk99 handles data changes, this page changes with it. For a material change we post a notice on the site and inside the app before the new wording takes effect, so you can read it and decide whether to keep the account. Small fixes to wording go live without a notice, and the current text is always the one on this page.
Talking to the rk99 Team About Privacy
If something here is unclear, or you want a record corrected, open live chat from any page on rk99. The team is available 24/7 and will pass a privacy request to the data team. Give the agent your account number and the exact question, and you will get a reference in the chat window plus an answer on the same thread. Please do not send ID photos by chat; use the secure upload inside your account.
New to the site? You can open an rk99 account in a few minutes, or start from the main page for an overview of games, payments and bonuses.