rk99 Withdrawal & KYC Guide
Read this page once and you can move money out of your rk99 account without guessing: what the cash-out button checks, which limit applies to your tier, how long a bKash payout takes, and what the ID review needs before your first withdrawal goes through.
How to withdraw from rk99: request, review, payout
Five moves from the wallet screen to money in your phone. The whole flow sits inside your account area, so you never deal with a form or a phone call.
-
Sign in and open the wallet
Log in with the phone number registered on your account, then open Wallet. You will see two figures: the full balance and the part marked available. Cash-out only works on the available figure, so check it first. If you cannot get in, the rk99 login page walks through the password reset.
-
Clear any turnover first
Bonus money carries a 16× turnover requirement before it can leave. The wallet shows how much play is still needed. Deposit money that never touched a bonus usually clears straight away, so keep an eye on which part of the balance you are trying to move.
-
Save your own payment number
Add the bKash, Nagad or Rocket number, or the bank account, that belongs to you. The name on it has to match the name you verified. A payout to a friend's wallet or a relative's account will be refused, and repeated attempts get the request flagged instead of approved.
-
Request the amount
The floor is ৳700 and the ceiling depends on your tier and the day's total. Type the figure, read it back once, and confirm with your password. You will see a pending line the moment the request is logged, with the amount and the wallet it is going to.
-
Wait for the 29 minute payout
Cleared requests normally land in 29 minutes. Your very first one can sit for up to 6 hours while the documents are checked, and that wait is one time only. Nothing else changes after that unless you edit your payment details.
If a request has not moved after that window, open live chat. The team is there around the clock and can read the status of your ticket directly, which saves you from sending the same request twice and doubling the work for the reviewer.
The numbers that decide how much you can take out
Three things set your ceiling: the minimum request, the daily cap and the tier your play has reached. Nothing here hides behind a menu, and the wallet repeats each figure before you confirm.
| # | Item | Value |
|---|---|---|
| 1 | Smallest withdrawal you can request | ৳700 |
| 2 | Most you can take out in one day (Bronze) | ৳180,000 |
| 3 | Smallest deposit the cashier accepts | ৳250 |
| 4 | Time for a cleared payout to reach your wallet | 29 minutes |
| 5 | Review window on a first payout | up to 6 hours |
| 6 | Turnover needed on bonus money | 16× the bonus |
The daily cap counts everything you cash out between one midnight and the next, on Bangladesh time. It resets at 00:00 UTC+06, so a request sent at 11 in the evening lands in that day's total and the same amount can be asked for again after midnight.
Your daily cap grows with your tier
Turnover over a month decides the tier you sit in, and the tier decides the cap and the cashback rate. Silver starts at ৳20,000 of monthly turnover, Gold at ৳88,000 and Platinum at ৳390,000. You do not apply for a tier; the account moves on its own once the turnover is there.
| Tier | Monthly turnover | Cashback | Daily cap |
|---|---|---|---|
| Bronze | ৳0 | 0.5% | ৳180,000 |
| Silver | ৳20,000 | 0.6% | ৳270,000 |
| Gold | ৳88,000 | 0.7% | ৳410,000 |
| Platinum | ৳390,000 | 0.8% | ৳610,000 |
Higher tiers also carry a birthday bonus and, at Platinum, a personal manager who can look at a stuck request himself. The full ladder, including the birthday amounts, sits on the rk99 bonus and VIP page.
bKash, Nagad, Rocket, bank: which route to pick
Four methods are supported, and all of them share the same floor and the same arrival time. The difference is convenience, not speed. Pick the wallet that already has your name on it.
| Method | Minimum deposit | Deposit lands | Withdrawal lands |
|---|---|---|---|
| bKash | ৳250 | 3 minutes | 29 minutes |
| Nagad | ৳250 | 3 minutes | 29 minutes |
| Rocket | ৳250 | 3 minutes | 29 minutes |
| Bank Transfer | ৳250 | 3 minutes | 29 minutes |
Mobile wallets are the usual choice because the money lands where you already pay for everything else. Bank transfer is the better fit when the amount is large, since a ৳150,000 payout fits into one request without touching a wallet balance ceiling. In every case the cash-out goes back to a route in your own name, and the details must match your verified profile.
One practical tip: save the payment details before you play, not after you win. Editing a number and then requesting a payout in the same hour is the most common reason a request is held for a manual look, and that adds time to a process that would otherwise take 29 minutes.
Money coming in works the same way. If your deposit has not shown after 3 minutes, check the transaction ID in your wallet app before you retry, because a second deposit sent too early is slower to unwind than a support message. The rk99 deposit guide covers that side of the cashier in detail.
When a request stalls: common holds and the fix
Almost every delayed payout falls into one of six buckets. Read the row that matches your screen, fix that one thing, and send the request again rather than opening a second ticket.
| # | What you see | Why | Fix |
|---|---|---|---|
| 1 | Request refused at once | Amount under ৳700 | Raise the request or leave the balance to build. |
| 2 | Cash-out button greyed out | Bonus turnover not finished | Play the 16× through; the wallet shows the gap. |
| 3 | Pending, no movement | Name on the wallet differs from your ID | Use your own number, then resend. |
| 4 | Second request of the day blocked | Daily cap already reached | Wait for midnight UTC+06 or split across days. |
| 5 | Held before any payout ever clears | KYC not submitted | Upload the ID once; review takes up to 6 hours. |
| 6 | Held with a support note | Duplicate account or edited details | Talk to live chat and explain the change. |
A pending line is not a lost request. It means a person still has to look at it, and the money stays on your balance until that happens. Do not cancel and resend in a loop; each new request joins the same queue and the reviewer has to start over.
KYC: the one check that comes before your first payout
Identity verification is required once, before your first withdrawal. It exists to keep accounts in the right hands: a stolen wallet number is useless if the cash-out has to match a verified name. Review takes up to 6 hours, and usually much less when the photos are clean.
Documents we accept
- National ID card (NID) — front and back, both sides readable.
- Passport — the photo page, with the machine-readable strip at the bottom in frame.
- Driving licence — the side carrying your photo and licence number.
One document is enough. The name on it must match the name on your rk99 account and on the bKash, Nagad, Rocket or bank route you cash out to. A small spelling variation is the single most common reason a review gets pushed back.
How to upload it
-
Open your profile
Inside your account, go to the profile area and choose verification. Do the same if you are on the phone app; the screen is identical and the upload uses your camera.
-
Pick the document type
Select NID, passport or licence, then fill the number exactly as printed. Type it, do not paste from a message, because a stray space will fail the automatic match and send the file to a person.
-
Photograph it in daylight
Lay the card flat on a plain table and shoot straight down with the whole card inside the frame, including all four corners. Kill the flash, keep your fingers off the number, and take a second shot of the reverse side of an NID.
-
Send and let it sit
Submit once. Review takes up to 6 hours and you get a status change in the account when it clears. Resending the same files restarts nothing and only adds files for the reviewer to compare.
Blurred photos are the usual culprit when a review runs long. Hold the phone steady, use a bright room, and make sure the laminate is not throwing a white patch over your date of birth or your photograph. If the document has expired, it will be rejected, so check the date before you send it.
You only verify once. The exception is a change to core details, such as a new phone number or a different payout route, which can trigger a short re-check. Nothing about verification costs you anything, and no one on live chat will ever ask for your password or a transfer to unlock a payout.
What happens to your documents
The file you send is used for one job: confirming that the person asking for the money is the person who owns the account. It is stored against your account, seen only by the team that performs the review, and never shown to other players or passed to an advertiser.
We keep it for as long as the account is open, because a later withdrawal may need to be matched again without asking you for the same card twice. If you want to know what is held and why, the privacy policy lists the categories and the retention rules, and live chat can point you to the exact section.
Two rules keep the whole system honest. First, only players aged 18 or over may hold an account, and the ID check is how that is enforced. Second, gaming should stay inside a budget you can lose without changing your month, which is the whole point of the responsible gaming page and its deposit and session tools.
Payout questions, answered short
The seven things players ask live chat most often about cashing out.
Do I need to verify before my first withdrawal?
Yes. Identity verification is required before your first payout, and the review takes up to 6 hours. Submit an NID, passport or driving licence once, in your own name, and later requests skip that step entirely.
What is the smallest amount I can cash out?
৳700. Below that the request is refused at the button, so let the balance build or add a small deposit. The most you can take out in a day starts at ৳180,000 on Bronze and rises with your tier.
How long does a bKash payout take?
29 minutes after approval. The first one in the life of an account can sit for up to 6 hours while the documents are checked, and nothing about that wait repeats later unless you change your saved payment details.
Can I send the money to a friend's bKash number?
No. Payouts go only to a route held in your own name, matching the document you verified. If the name differs, the request is held and then refused, which wastes a day you could have spent playing.
Why is my request pending instead of paid?
Three usual causes: bonus turnover at 16× is not finished, the daily cap is used up, or the details were edited just before the request. The wallet shows which one applies, and live chat can confirm it in a minute.
Does the app change my limits?
No. The rk99 app shows the same wallet, the same ৳700 floor and the same 29 minute payout as the browser. It is simply easier for tracking a pending request while you are away from a computer.
What if the money never arrives?
Wait past the 29 minute window, then open live chat with the request time and amount ready. The team works 24/7, can see the ticket, and will tell you whether it is approved, held or waiting on a document before you send anything else.
Get verified once, then cash out any time
A new account needs three things before its first payout: a completed profile, a bank or wallet route in your own name, and one approved document. Set those up on a quiet afternoon and every later withdrawal is a two-tap job that finishes in 29 minutes.
You must be 18 or older to open an account and cash out.
Play with money you can afford to lose. Read the privacy policy and the responsible gaming rules.