rk99 Terms & Conditions
The rules behind every rk99 account in Bangladesh: how you sign up, how taka moves in and out, what the welcome bonus asks of you, and where the line sits on fair play.
What These Terms Cover
This page is the agreement between you and rk99. It explains how an account is opened, how money moves in and out, what the welcome bonus requires, and what happens when a rule is broken. Using the rk99 website, the rk99 app or any game listed in the lobby means you accept these terms. If something here is unclear, ask live chat before you send a deposit, because a deposit made after reading is treated as an accepted deposit.
The terms apply to every product on rk99: slots, live casino tables, cricket and football markets, fishing titles and lottery-style games. The rules printed inside a game sit on top of this page. Where a game rule and this page disagree on how a single round settles, the game rule decides that round and rk99 terms decide everything else.
Who Can Open an rk99 Account
You must be 18 or older and able to prove it. rk99 opens one account per person, and one account per household and device. Before you register, check four things:
- You are 18 or older and playing with your own money, not borrowed or pooled funds.
- The name on the account matches your National ID, passport or driving licence.
- You use a bKash, Nagad, Rocket or bank account registered in your own name.
- You do not already hold an rk99 account that was closed for breaking these terms.
Accounts that share a device, a mobile wallet or a network to farm bonuses may be limited. If you plan to play from a shared family phone, tell support first so the account is noted.
Your Account and Login Details
Your username and password belong to you alone. Do not pass them to friends, agents or anyone offering to place bets on your behalf. rk99 staff never ask for your password in live chat, by phone or by message. If someone claiming to be from rk99 does ask, stop the conversation and report it to support.
Forgotten your password? Reset it from the rk99 login page and pick something you have not used elsewhere. If you suspect another person has been inside the account, change the password immediately and tell live chat so the account can be frozen while the activity is checked. Any bet placed with correct login details is treated as your bet, so keep those details private.
Money In with bKash, Nagad and Rocket
rk99 takes four payment methods, all in taka. The minimum deposit is ৳250 and a deposit normally lands in your balance within 3 minutes.
| Method | Minimum deposit | Credit time | Fee |
|---|---|---|---|
| bKash | ৳250 | 3 minutes | None |
| Nagad | ৳250 | 3 minutes | None |
| Rocket | ৳250 | 3 minutes | None |
| Bank transfer | ৳250 | 3 minutes | None |
Send from a wallet or bank account in your own name. Transfers from a friend's wallet are reversed and the money goes back to the sender. If a deposit has not shown up after a few minutes, keep the transaction ID and hand it to live chat; that number is what traces the payment.
Bonus Terms and the 16× Rule
The first deposit bonus adds 140% to your deposit, up to ৳17,000. A ৳1,000 first deposit therefore brings ৳1,400 in bonus money. That bonus carries a 16× wagering requirement, so on ৳1,400 you would need ৳22,400 of qualifying bets before the bonus turns into cash you can withdraw.
| Term | Value |
|---|---|
| Minimum deposit for the bonus | ৳250 |
| First deposit bonus | 140% |
| Bonus ceiling | ৳17,000 |
| Wagering requirement | 16× |
| Reload bonus | 14% |
| Daily cashback | 0.5% |
| Referral reward per friend | ৳400 |
| Validity | 7 days |
Bets on markets with very short odds can be left out of wagering, and the bonus screen shows which games count. If the requirement is not finished inside 7 days, the bonus and any winnings built from it are removed; your own deposit stays. Cashback is worked out daily at 0.5%, and the referral reward pays ৳400 once a friend registers and deposits.
Two rk99 accounts chasing one bonus between them is bonus abuse, not teamwork. It ends with the bonus removed from both accounts.
Withdrawals, Limits and KYC
The minimum withdrawal is ৳700 and the daily ceiling is ৳180,000. Once a request is approved, a mobile wallet payout usually reaches you in 29 minutes. Before your first withdrawal, rk99 has to confirm who is holding the account.
Documents accepted for verification
- National ID card (NID), front and back, all four corners visible.
- Passport, photo page only.
- Driving licence, photo page only.
Send a sharp photo or scan. The name and face must match the account you play from. Document review takes about 6 hours, and a first withdrawal can take up to 6 hours to clear while that check runs. Later withdrawals move faster because the check is already on file. Where possible, withdraw to the same wallet or bank you deposit from, since a change of destination triggers a fresh review.
Fair Play and What Is Not Allowed
rk99 prices markets and pays bonuses on the assumption that one person plays one account. The following count as breaking these terms:
- Two or more accounts for one person, or accounts opened with someone else's documents.
- Bonus hunting across linked accounts, or covering both sides of a market from one household.
- Bots, scripts or any tool that places bets without a human pressing the button.
- Collusion at live tables, in tournaments or with a dealer on the other side.
- Chargebacks, false payment claims or edited KYC documents.
Where the evidence is clear, rk99 may void the bets involved, take back bonus money and winnings built from it, and close the account. Money you deposited yourself is returned, less any amount already staked. A genuine mistake is handled differently from a pattern of abuse, and live chat will tell you which one applies to your case.
When rk99 May Close an Account
rk99 can freeze an account while a payment or identity question is being looked at, or close it if these terms are broken again and again. You can also close your own account at any time by asking live chat. If you would rather pause than close, ask for a break and the account stays locked for the period you choose. Any balance is settled to the verified wallet once the final check is done.
Complaints and Support
Support runs 24/7 through live chat and is the quickest route for a stuck deposit or a bet that settled the wrong way. Have three things ready: the transaction ID, the game name and the time of the bet. Payment questions are usually answered on the spot. Identity and bonus cases go to a specialist team and come back in the same chat thread once the review closes.
Read the rk99 FAQ before you write in, since payment limits, bonus rules and KYC steps are all covered there in short answers.
Changes to These Terms
rk99 updates this page when payment rules, tax rules or game rules change. The version published here is always the current one, and it replaces older wording from the day it goes live. Larger changes are flagged on the site before they start to apply. If you keep using the account after that date, you accept the new wording. If you do not accept it, withdraw your balance and stop playing.
New to the site? The rules above are the whole agreement, so the next step is a look at the rk99 register guide, or head back to the rk99 home page.
An rk99 account is for adults only. Set a deposit limit you can live with before your first bet, and take a break whenever play stops feeling like play.
Personal data is handled under the Privacy Policy, and the safer play tools are set out on the Responsible Gaming page. · 18+ · Play Responsibly